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When Amazon Prime video is not working on your Samsung TV, you need to identify the cause of the problem so that you can try to fix it. The first thing you should do is reboot the TV by unplugging it from the power source.If that does not work, consider updating Prime Video and device software. Other options you can explore are checking your internet connection, resetting the Smart Hub, or checking whether Amazon has a system-wide problem. Amazon .com/mytv or www .amazon .com/mytv.
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